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LadyHistorian's avatar

Gee, I got a letter of apology from the hospital, but it contains default phrases I’ve heard before. Is there a form letter for this, as there is for medical identity theft?

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Gill McCulloch's avatar

Many organizations use templates or form letters to save time. Hopefully, the one you received was at least somewhat personalized. I'm sorry for whatever it was that you went through that led to getting this letter. No doubt it was a stressful situation.

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LadyHistorian's avatar

Among other things, in pulling him up on the bed, they bang my son‘s head against the top of the bed and didn’t bother to say oops or sorry. That is just carelessness personified. It’s one thing what happens to you personally, and quite know when it is your child no matter at what age

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Gill McCulloch's avatar

I agree, seeing our children suffer is harder to cope with that dealing with our own pain.

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LadyHistorian's avatar

Indeed. Procedural errors—again. And again. And more. And worse. And suchlike happens evvvvvery time over the years. The pictures would turn your stomach.

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Gill McCulloch's avatar

I'm so sorry this happened to you.

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